FAQ

Can I change or cancel my order after it has been placed?

Answer: Once your order is confirmed, we begin processing it right away. If you need to change or cancel your order, please contact us as soon as possible. We’ll do our best to accommodate your request before the order is shipped.

Do you offer gift wrapping or special packaging?

Answer: Yes! We offer gift wrapping and special packaging options for an additional fee. You can select these options at checkout to make your gift even more special.

Are there any discounts or promotions available?

Answer: We regularly offer discounts and promotions! Be sure to sign up for our newsletter or follow us on social media to stay updated on the latest deals and exclusive offers.

What should I do if I receive a damaged or defective item?

Answer: We’re sorry to hear that! If you receive a damaged or defective item, please contact our customer service team within 3 days of delivery. We will guide you through the return process and ensure you receive a replacement or a refund.

How long does shipping take?

Answer: Shipping times vary based on your location and the shipping method selected at checkout. Generally, domestic orders deliver within 3-5 business days, while international orders may take longer. You can view estimated delivery times during the checkout process.

Can I pick up my order in-store?

Answer: Currently, we do not offer in-store pickup. All orders must be shipped directly to your address. However, we’re continuously evaluating our services, so stay tuned for any updates!